Reading Your Own Reviews
How to translate vague written feedback into something you can act on Monday morning.
Firm Life
5 posts
The Intake That Doesn't Suck
A new-client form built around the questions that prevent the worst mid-matter surprises.
AI, but for Real
What people across the firm are actually using LLMs for this quarter, with the prompts and the failure modes.
Your Bio Is Lying
The gap between the website's 'we' and the office's 'we' — and why clients can smell it.
Hours ≠ Output
Why the people who log the most aren't the ones moving the firm forward — and what's actually being measured behind the scenes.